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FAQ

Answers to frequently asked questions

Explore the answers to some common questions about how the RocheDiabetes Care Platform collects, stores and cares for patient data, as well as how you can get started.

Thanks to our open connectivity, more than 130 devices can be connected to the RocheDiabetes Care Platform.

Accu-Chek blood glucose meters:

  • Accu-Chek Aviva
  • Accu-Chek Aviva Nano
  • Accu-Chek Performa Nano
  • Accu-Chek Aviva Connect
  • Accu-Chek Performa Connect
  • Accu-Chek Performa
  • Accu-Chek Instant
  • Accu-Chek Instant S
  • Accu-Chek Guide
  • Accu-Chek Mobile
  • Accu-Chek Active
  • Accu-Chek Compact
  • Accu-Chek Compact Plus
  • Accu-Chek Aviva Expert
  • Accu-Chek Performa Expert
  • Accu-Chek Aviva Insight
  • Accu-Chek Performa Insight
  • Accu-Chek Aviva Combo
  • Accu-Chek Performa Combo
  • Accu-Chek Spirit Combo
  • Accu-Chek Insight

Others*:

  • Contour Next
  • Mobile
  • Wavesense Jazz
  • Wavesense Jazz Wireless
  • GlucoMen areo
  • GlucoMen areo 2K
  • Trueyou
  • Tee2
  • Contour Black Edition
  • GlucoMen LX 2
  • Glucolab
  • CareSens Dual
  • Trueresult
  • BG Star
  • iBGStar
  • Truemetrix
  • 4Sure One
  • 4Sure Smart
  • 4Sure Smart Duo
  • NovoPen Pen ® 6
  • NovoPen Echo ® Plus
  • GlucoRx Nexus
  • GlucoRx Nexus Mini
  • GlucoRx Nexus Mini Ultra
  • Abbott Freestyle Optium Neo
  • Ascensia Contour Care
  • Ascensia Contour Next (Gen 2)
  • Ascensia Contour Plus Link 2.4
  • Infopia FineTest Lite
  • Lifescan OneTouch Verio

* All product names and trademarks are property of their respective owners.

The RocheDiabetes Care Platform requires an active Internet connection at all times. Verify you have the latest version of your web browser installed to ensure compatibility with the platform*.

* All product names and trademarks are property of their respective owners.

The Accu‑Chek Device Link software requires local installation, admin rights and an open USB port for uploading data.

The Device Link software is compatible with Microsoft Windows 7, 8, 10, MacOS 64 bit, Mac OS 10.13 and 10.14. Linux is currently unavailable.

You can quickly connect with Roche Diabetes Care Specialists to hear more about Roche Diabetes Care and the RocheDiabetes Care Platform and how we can partner together to tailor a solution to enable improved patient care.

Contact us